AI Automation In 3 Well-Executed Examples
The last time I called the plumber, the call connected and the voice on the other end asked me what I needed help with. I explained my problem and then asked a question. As the voice replied, I realized it was an AI agent. “Hey,” I said. “Are you a robot?” “I am a virtual representative,” was the reply, “but I can…” Click. I felt like I’d been had. That moment there, as little as I enjoyed it, is a perfect example of one of the many ways that ai automation is streamlining high-cost, labor-intensive, time-consuming work. Customer service “virtual agents” field calls, schedule appointments, handle common requests, gather context, and either resolve issues or escalate with structured summaries. Document-centric … Read more